Privacy policy
Introduction
As with all shopping websites, we collect personal information from you when you shop online on our website. We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and to send you special offers and promotions.
The data we collect
During the checkout process, we ask for the following personal information:
Your email address: We use this to email you order confirmations and delivery/collection information. We may also use your email for marketing communications from time to time.
Your full name and address: We use this for credit and debit card validation.
Your telephone number: We use this to contact you in the event of problems with your order such as payment failures or delivery issues.
Recipient’s full name and address: We need this to deliver the flowers you have ordered.
To ensure that we can communicate effectively with both customers and recipients, it is important you provide accurate personal information. You warrant that the personal information you provide is true, accurate, current and complete in all respects.
Data storage
These details are stored electronically in a distribution list which can only be accessed via a secure site using a username and password. The data will be stored until you opt out in which case data records will be deleted.
We value your privacy and will never lease, rent or sell your private information.
We will take all reasonable care to keep the details of your order and payment secure and so accept no liability for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.
Your rights
You have the right to request a copy of the information that we hold on you, and the right to correct data that is inaccurate or incomplete. You can also ask for your data to be erased from our records.
If you have questions about your personal data or our privacy policy or you wish to see all the information we have about you and/or correct any inaccuracies, please email info@homefarmembroidery.com.